Paradigm Consulting Believes in Results

ROI is a critical reference point. We invite you to visit some of the brief examples of our success on behalf of our clients. Can we do the same for you? We won’t know unless we talk. Specific entity names not available due to non-disclosure agreements currently in place. Concrete ROI Success Story #1 Discipline:…

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Data Driven Vendor Analysis for Sales

At the heart of stewardship is doing what’s in your client’s best interest. For this reason, sales provides governance for their clients. Governance can include putting processes and resources in place to ensure mutual success even after the departure of key contacts from either organization. Governance can include ensuring there’s alignment of vision at the…

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Best of Breed vs. Best Practices

Beware: this also applies to vendors, as well as technologies, systems, etc.“What do you mean, I don’t want best of breed?”  Isn’t this a totally rational position from the layman’s perspective? We all want the best, assuming the price is not prohibitive, but much of the time, having “the best” is NOT in your best…

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Benefits of Reducing Your Vendor Footprint

In 33 years of watching organizations buy technology, it’s been the exception to see them wisely leverage their spend. The exceptions were made by either shrewd small-business owners or very large enterprise organizations with seasoned buyers, either within a technology silo or in a sourcing group. These buyers were doing their organizations several huge favors,…

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A 14 Point Vendor Contract Checklist

I’ll be the first to admit that sometimes even with the best intent and the best of stewardship practices, a firm hand is needed to bring a vendor to heel to acceptable behavior.  This applies to risk exposure in contracts, pricing, terms, quality of service delivery and beyond. Let it be known, however, that once…

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The Customer’s Paradigm

“Customers want a unique response. They want us to make an exception in response to the specifics of their requirements. Responsiveness runs deeper than a friendly voice, good listening skills, a positive attitude, a welcoming website. Customers want more control over their relationship with us. They want to choose who serves them; they want more…

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Client Churn Rate

Fallacies and Self-deceit, Followed by a SuggestionLeadership’s Bullet Through the Foot: Self-deceit When it Comes to Addressing Client Churn. In one typical B2B principal survey, 93% of respondents said that customer retention is just as important or more important than new client acquisition. Yet client churn continues at very expensive rates in many of the…

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The Importance of Integrity

“Of all the will toward the ideal in mankind only a small part can manifest itself in public action. All the rest of this force must be content with small and obscure deeds. The sum of these, however, is a thousand times stronger than the acts of those who receive wide public recognition. The latter,…

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Is Your Business Stuck in a Rut? 7 Danger Signs

Paradigm Consulting is defining VENDOR STEWARDSHIP in the context of providing concrete, sustainable results: Should decision-making criteria be departmentally or individually centered when impactful to an organization at large? I’m among the last that go for a “team kumbaya,” committee-based decision-making process, but too often, too much power is ceded to those who are A-types…

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Sales Leadership and Management: The New Breed Needed

Paradigm Consulting is defining VENDOR STEWARDSHIP in the context of providing concrete, sustainable results:Paradigm believes organizations placing high value on their customer base must have exceptionally high expectations of their sales teams. These expectations are of both a higher level of skill than their peers and a broader set of skills. A crucial enabler to…

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Defining Vendor Stewardship

Paradigm Consulting is defining VENDOR STEWARDSHIP in the context of providing concrete, sustainable results:As an act of governance, vendor stewardship directly and positively impacts financial strength and social responsibility. Tactically, vendor stewardship redefines how to position the vendor relationships in a more collaborative fashion, while simultaneously reaching improved levels of service and reduced cost. Other…

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Defining Stewardship in Sales

Paradigm Consulting is defining SALES STEWARDSHIP in the context of providing concrete, sustainable results.As an act of governance, sales stewardship directly and positively impacts customer satisfaction and financial strength. To quote Peter F. Drucker, “To satisfy the customer is the mission and purpose of every business.” Sales stewardship brings the customer into the organization as…

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What is Stewardship?

Often thought of in biblical terms, the stewardship definition also plays a critical role in today’s business environment. In the world of commerce, stewardship refers to taking responsibility for the business and the effects it has on the world around it. This involves considering more than just the bottom line and looking at elements such…

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Business Consulting Has Been Around for Decades

Business Consulting Has Been Around for Decades Business Consulting in so many iterations has been around for decades. Ditto sales training. Ditto vendor management often referred to as strategic sourcing or procurement. Stewardship has been lauded but too often in terms of marginal value to the SMB space. Paradigm Consulting is the first to bring…

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A Case Study in Success for Bonner County

A Tactical Application of Sourcing Stewardship on Behalf of the Law Division of Bonner County, Idaho EXECUTIVE SUMMARYBonner County needed a validation and reset with a vendor playing a key role in a mission critical environment. The outcome provided a two-month ROI and more importantly, mitigated risks going forward and a roadmap for key next…

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